Frequently Asked Questions
Who we are?
Monargent.shop is an online platform where customers seek unique experiences and local services at very affordable prices. On the one hand, our marketing strategy allows us to attract customers who want to purchase the offers on our platform. On the other hand, we find incredible offers from partner companies. We support partner companies in the development and management of your offers on our platform. For businesses wishing to post offers here, see the "How it works" section to learn more.
How to become a partner merchant on our platform?
To get started, simply fill out our Partner Business Registration form so we can better understand your business. Once your form is completed and sent, we will process it and will contact you as soon as possible.
How does the monargent platform work?
the monargent.shop online platform functions as a marketplace where merchants and businesses promote their activities and products to a varied local audience on the basis of promotional offers. After you register on our platform as a partner company, we assist you in creating an attractive offer for the products or services you wish to offer.
How does the monargent platform promote my business in their marketing strategy?
Our marketing strategy complements your marketing effort, helping you achieve a variety of business goals, from researching customer demographics to reactivating inactive customers. We work with advertising and marketing professionals. Since all partner companies pay the same membership fees, we make no preference in promoting offers on our platform. All offers are promoted with the same intensity. Our goal is to achieve your sales objectives.
What are the costs?
To get started, simply fill out our Partner Business Registration form so we can better understand your business. Once your form is completed and sent, we will process it and will contact you as soon as possible. You will be reimbursed for any difference between the annual fees paid and the total turnover achieved which is below the annual fees. The fee entitles you to the posting of 30 different offers online throughout a calendar year.
Are membership fees refundable?
You will be reimbursed for any difference between the annual fees paid and the total turnover achieved which is below the annual fees. The fee entitles you to the posting of 30 different offers online throughout a calendar year.
What is included in the fees paid?
The fee entitles you to the posting of 30 different offers online throughout a calendar year.
What are the benefits of working with us?
We favor the quality of the offers rather than the quantity. Each offer on the website is designed to meet the very specific needs of our customers. We are a Canadian company and our focus is on promoting Canadian companies, local companies, companies from here. Our site's customers are eager for new experiences and stick with the places they love and the products they buy. They come back frequently and often recommend their favorite places to their friends based on the sharing of announcements of our offers on the platforms.
Why do you charge a commission on sales?
Beyond the online upload fees which are refundable under certain conditions, we operate according to the "pay as you go" principle, which means that you only pay for the results obtained. Although monargent.shop registration fees exist and are refundable, a commission is charged on all sales, which may vary depending on the category or industry of your business. The margin depends on the structure of your offer, and we provide recommendations based on the offer price that will generate the best performance. Additionally, we act as a marketing platform connecting your business to a diverse local audience. Unlike other platforms that charge a lot just to host the ad, our base membership fee is refundable and our commissions are very low. You only pay us if you sell. In other words, you only pay for the results obtained.
How long does the process of registering as a partner company take?
If you have all your information ready, filling out our registration form only takes a few minutes. Once submitted, you will receive a call from our services within 24 hours to 72 hours working days. It is possible that your company does not meet the criteria of our platform, so we reserve the right not to contact companies that do not fit with our vision.
How to initiate a sales campaign on the platform?
Once registered on our platform, we will contact you to define your sales objectives together and define together the offers you wish to put on our platform.
Can I limit the number of offers?
Yes, you have the power to decide. You can limit the number of vouchers or offers available when creating the campaign with us. This way, you avoid selling beyond your capacity, ensuring a positive experience for customers. The cap can be changed at any time by contacting the merchant support team.
How do I prepare my business for my sales campaign on the monargent.ca platform?
Before launch, make sure to inform and train your staff about the offers on monargent.shop and encourage upsells. Familiarize yourself with your dedicated representative at monargent.shop for possible changes.
Does monargent.shop have a mobile application?
No, but our website monargent.shop is designed for optimal use and navigation on mobile devices.
How to make changes to the sales campaign on monargent.shop?
Contact us by email or telephone for a modification to your current offers on our platform. Changes are usually live within 24 hours maximum.
Can I pause my sales campaign if it becomes too busy?
Yes of course, anytime, just contact us by email in order to end the process.
How monargent.shop pays partner companies?
Merchants receive bi-weekly payment for products and services sold on the platform. In other words, payments are made every 1st and 15th of each month. Payment is made upon exchange of the voucher or upon delivery of the product to the customer.
How does the reimbursement of products or services posted on the website work?
Partner companies have the power to define the return and refund conditions for the offers they offer on our platform.
What is the Booking Tool?
The Reservation Tool, available only for certain service offers, allows merchants to better manage customer reservations. Contact us for more information.
Do you have any additional questions?
Contact us by email (info@monargent.shop) for any questions or requests for information?